At Boretu, we strive to provide a seamless and reliable shipping experience for our customers within the USA. Please review our shipping policy below for details on processing times, delivery, and order tracking. If you have any questions, feel free to contact us at [email protected].
Business Days
Our business days are Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.
Processing Time
All orders are processed within 2-4 business days after being placed. During peak periods, processing times may be extended. Customers will be notified of any delays.
Shipping Time
Estimated shipping time for orders within the USA is 3-6 business days. Please note that delivery times may vary depending on location and carrier schedules.
Shipping Fee
Shipping is free for all orders within the USA.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the delivery status via the shipping carrier’s website.
Delivery
We ensure that all orders are securely packaged and delivered on time. In case of unexpected delays, we will notify customers with updates regarding their order status.
Damaged or Lost Packages
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will coordinate with the shipping carrier to resolve the issue and arrange a replacement or refund if necessary.
Return and Refund Policy
If you are not satisfied with your purchase, you may return the item within 21 days of receipt for a refund or exchange. Please refer to our Return & Refund Policy for more details on how to initiate a return.
For any further assistance, feel free to contact our customer service team at [email protected].