At Boretu, customer satisfaction is our top priority. If you’re not fully satisfied with your order, this policy explains how to return items and request a refund or replacement with full transparency.
1. Return Eligibility
You may return eligible items within 28 days of receiving your order.
To qualify for a return:
- Items must be unused, unworn, and in original condition.
- Must include original tags, packaging, and accessories.
- Items failing to meet these conditions may be rejected.
2. Non-Returnable Items
Returns are not accepted for:
- Final Sale items
- Customized or personalized products
- Gift cards or free promotional items
- Items that show signs of use or wear not caused by shipping
3. How to Return an Item
- Contact us at support@boretu.com with your order number and reason.
- We’ll provide return instructions and return address.
- Ship your item back using a trackable service.
Note: Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.
4. Damaged or Wrong Items
If your item arrived damaged or incorrect, email support@boretu.com within 28 days.
We may request photos and will offer a full refund or replacement free of charge.
5. Refunds
Once we receive and inspect your returned item:
- You’ll receive an email confirmation.
- If approved, your refund will be issued to the original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error.
6. Late or Missing Refunds
If your refund hasn’t arrived:
- Check your bank or credit card statement.
- Contact your bank, as processing times may vary.
- Still missing? Contact us at support@boretu.com.
7. Exchanges
We do not offer direct exchanges.
Please return the item and place a new order if needed.
8. Contact Information
Email: support@boretu.com