This FAQ is designed to answer common questions about shopping with Boretu. For detailed policies, please refer to our full Store Policies pages.
Ordering
Q: How do I place an order?
A: Browse our store, choose the items you like, and add them to your cart. When you’re ready, go to checkout and enter your shipping and payment details to complete your purchase.
Q: Can I change or cancel my order after placing it?
A: Yes — but only if your order hasn’t been shipped. Please contact us at support@boretu.com as soon as possible. If your order has already shipped, please refer to our Returns & Refunds Policy.
Shipping
Q: How long does shipping take?
A: Estimated delivery times are:
- United States: 4–7 business days
- International: 10–20 business days
Processing time is 1–3 business days before shipment.
Q: How much does shipping cost?
A:
- U.S. Orders: Flat rate $4.95
- International Orders: Flat rate $10.95
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number by email.
Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, and PayPal.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted using SSL technology. Payment processing is handled by secure third-party providers, and we do not store your full credit card details.
Returns & Refunds
Q: What is your return policy?
A: You can return unused items in their original condition within 28 days of receiving your order. Please see our Returns & Refunds Policy for details.
Q: Do I have to pay for return shipping?
A: If the item is defective or sent in error, we will cover return shipping. Otherwise, customers are responsible for return shipping costs.
Q: How long does it take to get a refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your returned item.
Privacy & Security
Q: What do you do with my personal information?
A: We use your information to process orders, improve your shopping experience, and comply with legal requirements. We never sell or rent your personal data. Read our Privacy Policy for more details.
Q: Can I delete my account or personal data?
A: Yes. Please email us at support@boretu.com to request deletion of your account or removal of your personal data.
Need More Help?
If you can’t find your question here, our team is ready to help.
Email: support@boretu.com