ORDERING
1. How can I place an order on Boretu’s website?
To place an order, simply select the products you wish to purchase and add them to your shopping cart. Proceed to checkout, enter your shipping and payment information, and complete your order. Your order will be processed once payment is confirmed.
2. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer support team as soon as possible at [email protected]. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.
SHIPPING
1. How long does shipping take?
Orders within the USA typically take 3-6 business days to arrive. Processing time for all orders is 2-4 business days.
2. How much does shipping cost?
Shipping is free on all orders within the USA.
3. What if my order is lost or damaged during shipping?
If your order is lost or damaged in transit, please contact our customer support team at [email protected], and we will assist you in resolving the issue.
RETURN & REFUND
1. What is your return policy?
If you are not satisfied with your purchase, you may return it within 21 days of receiving the order for a refund or exchange. Please refer to our Return & Refund Policy for more details.
2. How do I return an item for a refund or exchange?
To initiate a return, please contact [email protected] for further instructions.
3. How long does it take to receive a refund?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
CANCELLATION
1. Can I cancel my order after placing it?
Orders can be canceled before they are processed. Please contact [email protected] as soon as possible to request a cancellation.
2. Can I cancel a custom or personalized order?
Custom or personalized orders may not be eligible for cancellation, as these items are made to order. Please contact [email protected] for more details.
PAYMENT
1. What payment methods does Boretu accept?
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- JCB
- Diner Club
- Discover Card
- PayPal
2. Is it safe to use my credit card on the Boretu website?
Yes, we use secure socket layer (SSL) encryption and a secure payment gateway to protect your personal and financial information.
For further assistance, please contact [email protected].