At Boretu, we are committed to ensuring a transparent and customer-friendly shopping experience. This Cancellation Policy outlines the conditions under which order cancellations are accepted, how to initiate a cancellation request, and the refund process.
1. Cancellation Eligibility
You may request to cancel your order before it has been shipped. Once an order has been dispatched, it can no longer be canceled but may be returned in accordance with our Returns & Refunds Policy.
Cancellations are not guaranteed and depend on the status of the order at the time of the request. Please contact us as soon as possible to increase the chance of successful cancellation.
2. How to Cancel an Order
To request a cancellation:
- Email support@boretu.com with your order number and request details.
- Our team will review the order status and inform you whether cancellation is possible.
- If the order has not yet been shipped, it will be canceled and a full refund will be issued.
- If the order has already shipped, you may initiate a return after delivery.
3. Refunds for Canceled Orders
Refunds for canceled orders will be processed under the following terms:
- Refunds will be issued to the original payment method used at checkout
- Most refunds are processed within 5 to 7 business days after the cancellation is approved
- If the cancellation occurs before shipment, any shipping fees paid will also be refunded
- Refund timelines may vary depending on your payment provider
4. Incorrect or Missing Items
If you receive an incorrect item or your order is missing any products:
- Please contact us at support@boretu.com within 28 days of delivery
- We will promptly arrange for the correct item to be sent or offer a suitable resolution, such as a refund or replacement
5. Need Assistance?
If you have questions about your order or need help with a cancellation or issue, please reach out to our customer support team. We’re here to help:
Email: support@boretu.com