At Boretu, we understand that you may need to cancel your order. Please review our cancellation policy below for details on eligibility, process, and refunds. For any assistance, contact [email protected].
Eligibility for Cancellation
- Orders can be canceled before they have been processed and shipped.
- Custom or special orders may not be eligible for cancellation as they are made specifically for you.
- Final sale items are not eligible for cancellation.
Cancellation Process
- Contact our customer service team at [email protected] to request a cancellation.
- We will confirm the status of your order and inform you if cancellation is possible.
- If your order has not been processed or shipped, it will be canceled, and a refund will be issued to your original payment method.
Refund Process
- Refunds will be issued to the original payment method.
- Refunds are typically processed within 5-7 business days after cancellation approval.
- Shipping costs will also be refunded if the order was canceled before shipment.
Incorrect or Missing Items
If you receive an incorrect or incomplete order, contact us at [email protected] within 5 business days of receipt. We will arrange for the correct item to be shipped or provide a resolution.
For further assistance, feel free to contact our support team.