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Cancellation Policy

At Boretu, we understand that you may need to cancel your order. Please review our cancellation policy below for details on eligibility, process, and refunds. For any assistance, contact [email protected].

Eligibility for Cancellation

  • Orders can be canceled before they have been processed and shipped.
  • Custom or special orders may not be eligible for cancellation as they are made specifically for you.
  • Final sale items are not eligible for cancellation.

Cancellation Process

  1. Contact our customer service team at [email protected] to request a cancellation.
  2. We will confirm the status of your order and inform you if cancellation is possible.
  3. If your order has not been processed or shipped, it will be canceled, and a refund will be issued to your original payment method.

Refund Process

  • Refunds will be issued to the original payment method.
  • Refunds are typically processed within 5-7 business days after cancellation approval.
  • Shipping costs will also be refunded if the order was canceled before shipment.

Incorrect or Missing Items

If you receive an incorrect or incomplete order, contact us at [email protected] within 5 business days of receipt. We will arrange for the correct item to be shipped or provide a resolution.

For further assistance, feel free to contact our support team.